Target: Best Video Game Retailer Evar???

October 27, 2008

I just had a great customer service experience at Target. Yesterday I bought the new Guitar Hero game, which includes mic and drums like Rock Band. But there was a certain very annoying problem with the drum pads. I didn’t want to pack everything back up in the box, and I wasn’t even sure if they’d have any more in stock. So I just took the drum pads and the receipt.

Not only was Target open at 8:45am; not only did they have another Guitar Hero in stock; not only did they allow me to exchange it without repacking the whole game; but they gave me the drum set from the last copy in stock. (Let me remind you that most Gamestops haven’t even gotten a single copy in stock other than preorders.) Target didn’t even make me wait for them to enter the return in their system – they just gave me the drum set and sent me on my way. Amazing!

Target’s also the best place to find hard-to-find popular items in stock. That’s where I got my Wii, and it’s the place that I most frequently saw Mario Kart in stock when it was extra-rare. So, in summary, Target’s a great place to shop for games, and I highly recommend it!

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